Server images are not loaded

[filips123]

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

• Yes

The bug

Images from server (that are not stored locally on device) are not displayed properly in the Immich Android app. Instead, just a very blurred thumbnail is displayed, even after opening the image. The same also happens on another device (but obviously with different images). However, all images are displayed correctly on the Immich web app.

The issue only started happening lately, but I don't remember exactly when.

The OS that Immich Server is running on

Debian 13

Version of Immich Server

v2.5.6

Version of Immich Mobile App

v2.5.6 build 3037

Platform with the issue

• Server
• Web
• Mobile

Device make and model

Samsung S24, Android 16

Your docker-compose.yml content

services:
  server:
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    restart: unless-stopped
    user: "505:505"
    depends_on:
      - redis
      - database
    env_file:
      - .env
    volumes:
      - ${UPLOAD_LOCATION}:/data
      - /etc/localtime:/etc/localtime:ro
    networks:
      immich:
      caddy:
        aliases:
          - immich
    cap_drop:
      - ALL
    security_opt:
      - no-new-privileges=true
    extends:
      file: hwaccel.transcoding.yaml
      service: quicksync # Set to one of [nvenc, quicksync, rkmpp, vaapi] for accelerated transcoding

  machine-learning:
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    restart: unless-stopped
    user: "505:505"
    env_file:
      - .env
    volumes:
      - ./cache/models:/cache
      - ./cache/models-cache:/.cache
      - ./cache/models-config:/.config
    networks:
      - immich
    cap_drop:
      - ALL
    security_opt:
      - no-new-privileges=true
    extends:
      file: hwaccel.ml.yaml
      service: cpu # Set to one of [armnn, cuda, rocm, openvino, rknn] for accelerated inference

  redis:
    image: docker.io/valkey/valkey:8
    restart: unless-stopped
    user: "505:505"
    volumes:
      - ./cache/redis:/data
    networks:
      - immich
    cap_drop:
      - ALL
    security_opt:
      - no-new-privileges=true
    healthcheck:
      test: redis-cli ping || exit 1

  database:
    image: ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0
    restart: unless-stopped
    user: "505:505"
    environment:
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      - ${DB_LOCATION}:/var/lib/postgresql/data
    networks:
      - immich
    cap_drop:
      - ALL
    security_opt:
      - no-new-privileges=true

networks:
  immich:
    name: immich

  caddy:
    external: true

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The Immich version to use
IMMICH_VERSION=release

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library

# The location where your database files are stored
DB_LOCATION=./postgres

# The timezone of your server
TZ=TIMEZONE

# Connection settings for PostgreSQL database
DB_DATABASE_NAME=immich
DB_USERNAME=USERNAME
DB_PASSWORD=PASSWORD

Reproduction steps

1. Open Immich app on Android.
2. Try to view any image not stored locally on the device.
3. Only a very blurred version of image will be displayed.

Relevant log output

2026-03-01 23:13:34.023294 | info     | AppLifeCycleNotifier | Using server URL: null |
2026-03-01 23:10:51.578559 | info     | HashService          | Hashing took - 3ms |
2026-03-01 23:10:51.575152 | info     | HashService          | Starting hashing of assets |
2026-03-01 23:10:49.530067 | info     | SyncApiRepository    | Remote Sync completed in 199ms |
2026-03-01 23:10:49.370293 | info     | DeviceSyncService    | Device sync took - 98ms |
2026-03-01 23:10:49.370129 | info     | DeviceSyncService    | Full device sync took - 98ms |
2026-03-01 23:10:49.270659 | info     | SyncStreamService    | Remote sync request for user |
2026-03-01 23:10:48.692390 | info     | AppLifeCycleNotifier | Using server URL: null |
2026-03-01 23:10:20.544281 | info     | HashService          | Hashing took - 10ms |
2026-03-01 23:10:20.533274 | info     | HashService          | Starting hashing of assets |
2026-03-01 23:10:18.439311 | info     | SyncApiRepository    | Remote Sync completed in 207ms |
2026-03-01 23:10:18.382876 | info     | DeviceSyncService    | Device sync took - 223ms |
2026-03-01 23:10:18.382695 | info     | DeviceSyncService    | Full device sync took - 223ms |
2026-03-01 23:10:18.157186 | info     | SyncStreamService    | Remote sync request for user |
2026-03-01 23:10:17.458946 | info     | AppLifeCycleNotifier | Using server URL: null |
2026-03-01 23:10:00.518180 | info     | HashService          | Hashing took - 10ms |
2026-03-01 23:10:00.507848 | info     | HashService          | Starting hashing of assets |
2026-03-01 23:09:58.421194 | info     | SyncApiRepository    | Remote Sync completed in 174ms |
2026-03-01 23:09:58.243295 | info     | DeviceSyncService    | Device sync took - 49ms |
2026-03-01 23:09:58.243217 | info     | DeviceSyncService    | Full device sync took - 49ms |
2026-03-01 23:09:58.192587 | info     | SyncStreamService    | Remote sync request for user |
2026-03-01 23:09:57.570969 | info     | AppLifeCycleNotifier | Using server URL: null |
2026-03-01 23:08:23.376469 | info     | HashService          | Hashing took - 1ms |
2026-03-01 23:08:23.374511 | info     | HashService          | Starting hashing of assets |
2026-03-01 23:08:21.338086 | info     | SyncApiRepository    | Remote Sync completed in 154ms |
2026-03-01 23:08:21.302199 | info     | DeviceSyncService    | Device sync took - 152ms |
2026-03-01 23:08:21.302107 | info     | DeviceSyncService    | Full device sync took - 152ms |
2026-03-01 23:08:21.150280 | info     | SyncStreamService    | Remote sync request for user |
2026-03-01 23:08:20.590990 | info     | AppLifeCycleNotifier | Using server URL: null |
2026-03-01 23:07:45.963140 | info     | HashService          | Hashing took - 9ms |
2026-03-01 23:07:45.953465 | info     | HashService          | Starting hashing of assets |
2026-03-01 23:07:43.865347 | info     | SyncApiRepository    | Remote Sync completed in 120ms |
2026-03-01 23:07:43.799229 | info     | DeviceSyncService    | Device sync took - 84ms |
2026-03-01 23:07:43.799157 | info     | DeviceSyncService    | Full device sync took - 84ms |
2026-03-01 23:07:43.714044 | info     | SyncStreamService    | Remote sync request for user |
2026-03-01 23:07:43.129927 | info     | AppLifeCycleNotifier | Using server URL: null |
2026-03-01 23:07:22.087699 | info     | HashService          | Hashing took - 13ms |
2026-03-01 23:07:22.074557 | info     | HashService          | Starting hashing of assets |
2026-03-01 23:07:19.976464 | info     | SyncApiRepository    | Remote Sync completed in 139ms |
2026-03-01 23:07:19.897500 | info     | DeviceSyncService    | Device sync took - 104ms |
2026-03-01 23:07:19.897335 | info     | DeviceSyncService    | Full device sync took - 104ms |
2026-03-01 23:07:19.793423 | info     | SyncStreamService    | Remote sync request for user |
2026-03-01 23:07:19.235053 | info     | AppLifeCycleNotifier | Using server URL: null |
2026-03-01 23:06:52.179276 | severe   | ThumbnailWidget      | Error loading image: PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_HTTP2_PROTOCOL_ERROR, ErrorCode=11, InternalErrorCode=-337, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_HTTP2_PROTOCOL_ERROR, ErrorCode=11, InternalErrorCode=-337, Retryable=false
	at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260534035@26.05.34 (260400-0):3)
, null) | PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_HTTP2_PROTOCOL_ERROR, ErrorCode=11, InternalErrorCode=-337, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_HTTP2_PROTOCOL_ERROR, ErrorCode=11, InternalErrorCode=-337, Retryable=false
	at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260534035@26.05.34 (260400-0):3)
, null) |
#0      RemoteImageApi.requestImage (package:immich_mobile/platform/remote_image_api.g.dart:69)
<asynchronous suspension>
#1      RemoteImageRequest.load (package:immich_mobile/infrastructure/loaders/remote_image_request.dart:15)
<asynchronous suspension>
#2      CancellableImageProviderMixin.loadRequest (package:immich_mobile/presentation/widgets/images/image_provider.dart:59)
<asynchronous suspension>
#3      new OneFramePlaceholderImageStreamCompleter.<anonymous closure> (package:immich_mobile/presentation/widgets/images/one_frame_multi_image_stream_completer.dart:33)
<asynchronous suspension>

2026-03-01 23:06:51.732404 | severe   | ThumbnailWidget      | Error loading image: PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_HTTP2_PROTOCOL_ERROR, ErrorCode=11, InternalErrorCode=-337, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_HTTP2_PROTOCOL_ERROR, ErrorCode=11, InternalErrorCode=-337, Retryable=false
	at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260534035@26.05.34 (260400-0):3)
, null) | PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_HTTP2_PROTOCOL_ERROR, ErrorCode=11, InternalErrorCode=-337, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_HTTP2_PROTOCOL_ERROR, ErrorCode=11, InternalErrorCode=-337, Retryable=false
	at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260534035@26.05.34 (260400-0):3)
, null) |
#0      RemoteImageApi.requestImage (package:immich_mobile/platform/remote_image_api.g.dart:69)
<asynchronous suspension>
#1      RemoteImageRequest.load (package:immich_mobile/infrastructure/loaders/remote_image_request.dart:15)
<asynchronous suspension>
#2      CancellableImageProviderMixin.loadRequest (package:immich_mobile/presentation/widgets/images/image_provider.dart:59)
<asynchronous suspension>
#3      new OneFramePlaceholderImageStreamCompleter.<anonymous closure> (package:immich_mobile/presentation/widgets/images/one_frame_multi_image_stream_completer.dart:33)
<asynchronous suspension>

Additional information

No response

[mertalev]

Do you use a self-signed certificate or mTLS?

[filips123]

No, I have normal certificate from Let's Encrypt, obtained with Caddy.

[filips123]

Uploading also works properly, so it seems the issue is only when viewing images.

[mertalev]

In the app, can you go to the advanced settings and clear the image cache?

[filips123]

It says deleted 0 MiB, but still doesn't fix the issue.

[mertalev]

It seems like something is going wrong with the protocol negotiation. Can you try disabling HTTP/2 and HTTP/3 in Caddy?

[filips123]

Unfortunately, it still doesn't work:

2026-03-02 09:46:54.386739 | info     | AppLifeCycleNotifier | Using server URL: null |
2026-03-02 09:46:55.304147 | info     | SyncApiRepository    | Remote Sync completed in 241ms |
2026-03-02 09:46:55.053869 | info     | DeviceSyncService    | Device sync took - 96ms |
2026-03-02 09:46:55.053702 | info     | DeviceSyncService    | Full device sync took - 95ms |
2026-03-02 09:46:54.964559 | info     | HashService          | Hashing took - 7ms |
2026-03-02 09:46:54.957944 | info     | SyncStreamService    | Remote sync request for user |
2026-03-02 09:46:54.956640 | info     | HashService          | Starting hashing of assets |
2026-03-02 09:46:50.821524 | info     | HashService          | Hashing took - 1ms |
2026-03-02 09:46:50.819566 | info     | HashService          | Starting hashing of assets |
2026-03-02 09:46:48.762540 | info     | SyncApiRepository    | Remote Sync completed in 278ms |
2026-03-02 09:46:48.467467 | info     | DeviceSyncService    | Device sync took - 74ms |
2026-03-02 09:46:48.467286 | info     | DeviceSyncService    | Full device sync took - 74ms |
2026-03-02 09:46:48.391838 | info     | SyncStreamService    | Remote sync request for user |
2026-03-02 09:46:47.764729 | info     | AppLifeCycleNotifier | Using server URL: null |
2026-03-02 09:46:10.545873 | info     | HashService          | Hashing took - 4ms |
2026-03-02 09:46:10.541419 | info     | HashService          | Starting hashing of assets |
2026-03-02 09:46:08.485678 | info     | SyncApiRepository    | Remote Sync completed in 211ms |
2026-03-02 09:46:08.252845 | info     | DeviceSyncService    | Device sync took - 100ms |
2026-03-02 09:46:08.252760 | info     | DeviceSyncService    | Full device sync took - 100ms |
2026-03-02 09:46:08.154037 | info     | SyncStreamService    | Remote sync request for user |
2026-03-02 09:46:07.524384 | info     | AppLifeCycleNotifier | Using server URL: null |
2026-03-02 09:45:06.364561 | info     | HashService          | Hashing took - 6ms |
2026-03-02 09:45:06.358453 | info     | HashService          | Starting hashing of assets |
2026-03-02 09:45:04.310792 | info     | SyncApiRepository    | Remote Sync completed in 234ms |
2026-03-02 09:45:04.140690 | info     | DeviceSyncService    | Device sync took - 166ms |
2026-03-02 09:45:04.140547 | info     | DeviceSyncService    | Full device sync took - 166ms |
2026-03-02 09:45:03.974299 | info     | SyncStreamService    | Remote sync request for user |
2026-03-02 09:45:02.970737 | info     | AppLifeCycleNotifier | Using server URL: null |
2026-03-02 09:44:06.886533 | severe   | ThumbnailWidget      | Error loading image: PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false
	at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260534035@26.05.34 (260400-0):3)
, null) | PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false
	at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260534035@26.05.34 (260400-0):3)
, null) |
#0      RemoteImageApi.requestImage (package:immich_mobile/platform/remote_image_api.g.dart:69)
<asynchronous suspension>
#1      RemoteImageRequest.load (package:immich_mobile/infrastructure/loaders/remote_image_request.dart:15)
<asynchronous suspension>
#2      CancellableImageProviderMixin.loadRequest (package:immich_mobile/presentation/widgets/images/image_provider.dart:59)
<asynchronous suspension>
#3      new OneFramePlaceholderImageStreamCompleter.<anonymous closure> (package:immich_mobile/presentation/widgets/images/one_frame_multi_image_stream_completer.dart:33)
<asynchronous suspension>

2026-03-02 09:44:06.608502 | severe   | ThumbnailWidget      | Error loading image: PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false
	at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260534035@26.05.34 (260400-0):3)
, null) | PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false
	at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260534035@26.05.34 (260400-0):3)
, null) |
#0      RemoteImageApi.requestImage (package:immich_mobile/platform/remote_image_api.g.dart:69)
<asynchronous suspension>
#1      RemoteImageRequest.load (package:immich_mobile/infrastructure/loaders/remote_image_request.dart:15)
<asynchronous suspension>
#2      CancellableImageProviderMixin.loadRequest (package:immich_mobile/presentation/widgets/images/image_provider.dart:59)
<asynchronous suspension>
#3      new OneFramePlaceholderImageStreamCompleter.<anonymous closure> (package:immich_mobile/presentation/widgets/images/one_frame_multi_image_stream_completer.dart:33)
<asynchronous suspension>

2026-03-02 09:44:05.803501 | severe   | ThumbnailWidget      | Error loading image: PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false
	at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260534035@26.05.34 (260400-0):3)
, null) | PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false
	at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260534035@26.05.34 (260400-0):3)
, null) |
#0      RemoteImageApi.requestImage (package:immich_mobile/platform/remote_image_api.g.dart:69)
<asynchronous suspension>
#1      RemoteImageRequest.load (package:immich_mobile/infrastructure/loaders/remote_image_request.dart:15)
<asynchronous suspension>
#2      CancellableImageProviderMixin.loadRequest (package:immich_mobile/presentation/widgets/images/image_provider.dart:59)
<asynchronous suspension>
#3      new OneFramePlaceholderImageStreamCompleter.<anonymous closure> (package:immich_mobile/presentation/widgets/images/one_frame_multi_image_stream_completer.dart:33)
<asynchronous suspension>

2026-03-02 09:44:05.510786 | severe   | ImmichErrorLogger    | PlatformDispatcher - Catch all | PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false
	at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260534035@26.05.34 (260400-0):3)
, null) |
#0      RemoteImageApi.requestImage (package:immich_mobile/platform/remote_image_api.g.dart:69)
<asynchronous suspension>
#1      RemoteImageRequest.load (package:immich_mobile/infrastructure/loaders/remote_image_request.dart:15)
<asynchronous suspension>
#2      CancellableImageProviderMixin.loadRequest (package:immich_mobile/presentation/widgets/images/image_provider.dart:59)
<asynchronous suspension>
#3      new OneFramePlaceholderImageStreamCompleter.<anonymous closure> (package:immich_mobile/presentation/widgets/images/one_frame_multi_image_stream_completer.dart:33)
<asynchronous suspension>

2026-03-02 09:44:05.510161 | severe   | CancellableImageProviderMixin | Error loading initial image | PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_EMPTY_RESPONSE, ErrorCode=11, InternalErrorCode=-324, Retryable=false
	at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260534035@26.05.34 (260400-0):3)
, null) |
#0      RemoteImageApi.requestImage (package:immich_mobile/platform/remote_image_api.g.dart:69)
<asynchronous suspension>
#1      RemoteImageRequest.load (package:immich_mobile/infrastructure/loaders/remote_image_request.dart:15)
<asynchronous suspension>
#2      CancellableImageProviderMixin.loadRequest (package:immich_mobile/presentation/widgets/images/image_provider.dart:59)
<asynchronous suspension>
#3      new OneFramePlaceholderImageStreamCompleter.<anonymous closure> (package:immich_mobile/presentation/widgets/images/one_frame_multi_image_stream_completer.dart:33)
<asynchronous suspension>

I've enabled only HTTP/1.1 with:

	tls {
		alpn http/1.1
	}

[Scroogey]

I have this issue as well. In the (Android) app only the strongly blurred preview is displayed. I tried to reset the app but it changed nothing. I use self signed certificates. It occurs since I updated Immich to v2.5.6 from a pretty old version. v1.142+ or early 2.x.

Error loading image: PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_CERT_AUTHORITY_INVALID, ErrorCode=11, InternalErrorCode=-202, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_CERT_AUTHORITY_INVALID, ErrorCode=11, InternalErrorCode=-202, Retryable=false
at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260834035@26.08.34 (260400-0):3)
, null)

[mertalev]

ERR_EMPTY_RESPONSE is interesting - I wonder if the server is sending empty thumbnail files because of a job failure or something. I suppose it doesn't explain why it works in the web app, though, unless you're viewing thumbnails that were all cached before the issue started.

I have this issue as well. In the (Android) app only the strongly blurred preview is displayed. I tried to reset the app but it changed nothing. I use self signed certificates. It occurs since I updated Immich to v2.5.6 from a pretty old version. v1.142+ or early 2.x.

Error loading image: PlatformException(ms, m1.ms: Exception in CronetUrlRequest: net::ERR_CERT_AUTHORITY_INVALID, ErrorCode=11, InternalErrorCode=-202, Retryable=false, Cause: null, Stacktrace: m1.ms: Exception in CronetUrlRequest: net::ERR_CERT_AUTHORITY_INVALID, ErrorCode=11, InternalErrorCode=-202, Retryable=false at org.chromium.net.impl.CronetUrlRequest.onError(:com.google.android.gms.dynamite_cronetdynamite@260834035@26.08.34 (260400-0):3) , null)

This is a different error - you need to add the self-signed certificate to the OS store for it to work now. It used to be that the app accepted any certificate if you enabled "Allow self-signed certificates" while now it actually verifies it.

[filips123]

Is it possible to enable more logging somewhere if that would help? Web app (from the same phone) also displays properly some quite old images, so I assume they aren't all cached.

[LeLunZ]

@filips123 could you append your whole proxy config?

---

Are the images that the web app displays the same that fail to display in the mobile app?
To clear the cache (in the mobile app) for testing you can go to the settings and clear the "file cache" (I think under the sync settings)

[zoeyronain]

I'm having similar issues with gifs and .webp videos. They play fine in the web version on Waterfox for Android but not in the Immich app. I originally chocked it up to a recent GrapheneOS update since it was working fine until recently for me too.

I'm using an identical nginx config to the one in the reverse proxy docs. Tried building the android app from the latest commit the other day, and a fresh server install on a different PC with the same issue.